Spotlight
Dashboard Re-design: A facelift has been given to the Spotlight Dashboard page which includes:
- Daily Insight: Messages, Sentiment KPI, and Health KPI
- Source Insights: Breakdown of message activity/sentiment/health by source
- Pinned Groups: A customized table of the only groups you want to see
- Engagement Insights: Charts breakdown of message counts by sources, sentiment analysis, and health analysis
Day View Re-design: The Day view drawer capabilities and data points have been expanded in this release. Opening the day view drawer will gives insights to:
- Message Activity with key contributing group and source breakdown
- Sentiment KPI breakdown with key contributing groups and source breakdown
- Health KPI breakdown with key contributing groups and source breakdown
Hint: Access the day view drawer by clicking on the Messages, Sentiment KPI or Health KPI box.
Monitoring
'Beta' tag has been removed from the Sentiment condition modal
Machine Learning Models
Toxic Speech Model Version Update: Our Data Science team has been hard at work, drastically improving the false positive rate from 23.4% down to 6%. This will help reduce the substantial noise that was seen earlier with Events when the model was used as a Monitoring rule condition. Additionally, since the Health KPI in Spotlight is derived from analyzing a set of messages scored with this model, the KPI will be improved.
Hint: When using the Toxic AI Analysis feature on a search in Search and Discover any content surfaced prior to December 4, 2019 will be scored on the old model.