July 2023

Spanish Trending Themes

All messages authored in Spanish will now be included in the Trending Themes model to give a more inclusive view into what is top of mind for employees!

**Note: These keywords will be translated to English to be included in one user interface. By translating themes to English, this multilingual model works as a summarization of both languages in themes, instead of a segmentation.

Percentile Enhancement - the model will now exclude the 100th percentile words from displaying within Trending Themes as they are so frequently occurring that they are typically not as insightful or surprising as we would expect them to be. These themes tend to be very common (e.g: birthday, congratulations, etc).  Additionally, this quarter’s refresh was trained on 18% more data allowing us to continue to expand the themes we surface!

Relativity Short Message Format for Search & Discover Exports 

Aware has a new export format in Search and Discover - Relativity Short Message Format AKA RSMF. RSMF files are compatible with Relativity’s Short Message Viewer, which produces a conversational format for short messages making review of collaboration data easier on Relativity end users. This option will be available to existing and new customers, and will be configurable in application settings within the customer’s Aware tenant. 

Slack Reactions in Search & Discover and Custom Reporting

Users can now view emoji reactions to messages when viewing them in the context panel for Search and Discover and Custom Reporting!

What to Expect:

• Emoji reactions are loaded by using a button that says “Load Reactions” in the Search & Discover context pane when reviewing search results or when reviewing sentiment anomalies in Custom Reporting.
• The Slack API will return a maximum of 50 count per individual emoji reaction per message. 
• Reactions can be exported in the existing PDF functionality - users should make sure they load them first. 
• As of today, you cannot see who reacted with what emoji
• Standard emojis will show up as images, custom emojis will show up as the text descriptor from Slack

Spotlight Sub Themes 

Sub Themes in Spotlight gives users more context on how employees are feeling and discussing specific topics, this capability unlocks the ability to understand what is top of mind for employees at a deeper level. By providing how people are talking about topics paired with the sentiment, Spotlight users are able to differentiate what needs actioned from what is just noise in the organization.

For example, If experience gets returned as a trending theme, the hover state will now give more insight as to what people are saying around experience. - e.g. Good management experience, poor customer experience, and challenging experience. These sub themes will be paired with sentiment so our users have a better understanding of how these topics are being communicated.